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End-of-Support for Database with Oracle Database Cloud Services (Doc ID 2761482.1)

Last updated on APRIL 13, 2021

Applies to:

Oracle Cloud Infrastructure - Database Service - Version N/A to N/A [Release 1.0]
Gen 2 Exadata Cloud at Customer - Version All Versions to All Versions [Release All Releases]
Oracle Cloud Infrastructure - Exadata Cloud Service - Version N/A to N/A [Release N/A]
Gen 1 Exadata Cloud at Customer (Oracle Exadata Database Cloud Machine) - Version N/A to N/A
Information in this document applies to any platform.


End of Support for Database 11.2.04 with Oracle Database Cloud Services

Premier Support for Oracle Database database running in Oracle Database (DBCS), Exadata Cloud@Customer, and Exadata Cloud Service will end on March 31, 2021. This date will mark the end of error correction support and patching.

This message is to ensure you are aware of some upcoming end-of-support life dates for Oracle Database release To help you with this transition, Oracle recently announced an extension of support for database running in Oracle Database (DBCS) and Exadata Cloud (EXACC/EXACS) services. This will allow you more time to upgrade to a newer release such as Oracle Database 19c. This also puts our cloud services on parity with on-prem offerings regarding support options. support for Cloud DB PaaS Systems has been extended for certain platforms:

  • Includes Gen 1 ExaC@C, Gen 2 ExaC@C, ExaCS OCI,Oracle C@C DBCS (Gen 1), and OCI DBCS.
  • Excludes ExaCS on OCI-C, DBCS on OCI-C


  • 31-March 2021: Extended Support ends (was 31-Dec 2020)
  • 1-April 2021 through 31-Dec 2022: MDS available with paid ACS contract
  • 31-Dec 2022: All support ends. may cease to function at any time. No patches/images or assistance available. Not eligible for MDS after 31-Dec 2022.

Frequently Asked Questions:

  • If I do not purchase MDS, will I be able to continue to run after 31-March 2021? No, you must upgrade or remove your database from the system. Oracle compliance policies prohibit running unpatched software with known vulnerabilities in the Oracle Cloud.
  • If I subscribe to a paid MDS contract, will I be able to continue to run after 31-Dec 2022? No, you must upgrade or remove your database from the system by 31-Dec 2022. Fleet compliance policies will not allow continuing to run unpatched databases and future infrastructure updates may render unpatched databases inoperable.
  • What options for support do I have for databases running on ExaCS OCI-C or DBCS OCI-C after 31-Dec 2020? Migrate to ExaCS OCI or DBCS OCI and you will be eligible for this additional support.
  • Will I be able to provision new databases during the extended support windows? Yes, you will be able to provision new databases until the end of the support life for With paid MDS, that will be 31-Dec 2022.
  • After the updates end for, can I stop infrastructure patching in the cloud so my infrastructure will remain compatible with an unpatched database? No, all cloud infrastructures must be patched to maintain compliance.
  • How much does an ACS MDS support contract cost? Contact your Oracle representative for pricing.

Oracle Database 19c Support:
All of the Included Database Cloud Services now support Oracle Database 19c. This is an opportune time for you to upgrade to Database 19c. Cloud tooling support for automated upgrades is either available now or by the end of Q1CY2021. When upgrading databases, this is an opportune time to learn about the power and savings of Autonomous Database.



Plan your upgrade for Oracle Database Cloud Services.



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