Clicking Cancel from Print Takes You Back to Profile (Doc ID 2761628.1)

Last updated on MARCH 19, 2021

Applies to:

Symptoms

 Clicking cancel on the print Popup when printing a correspondence you are taken back to the profile vs the body of the email.  This also happens when printing a letter while creating an offer.

Steps to Recreate:

1. 1. Go to a candidate on a submission and click create offer
2. 2. Scroll down to Offer letter and click on Create letter from template
3. Choose any template
4. Click on the Print button
5. A popup will appear to select the printer to print.
6. Click Cancel
7. The page redirects you to the Offer vs taking you back to edit the offer letter.

Steps from a profile:

1. Click More Actions > Send Correspondence
2. Select Printed letter (from template or from scratch) Click Next
3. If from scratch type something in the body and click print or select a template
4. Click Print
5. A popup will appear to select the printer to print. Click cancel
6. The page redirects you to the profile.

Cause

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