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IOT:PM: How To Get Frozen Custom Metrics Into Accurate Status? (Doc ID 2761851.1)

Last updated on JULY 13, 2021

Applies to:

Internet of Things Cloud Service - Version 21.4.4 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR

Frozen custom metrics

User has several custom metrics in a customer instance of IoT PM but they (all of them) are not working 


EXPECTED BEHAVIOR

All custom metrics must be updated correctly.

STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:

User has several custom metrics in a customer instance of IoT PM.
Despite they are receiving data that this custom metrics use for calculation purposes only.

BUSINESS IMPACT

Due to this issue, users cannot see updated metrics.

Changes

Not changed anything. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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