My Oracle Support Banner

Blank Preview Page with Console Error "Uncaught Error: cannot call methods on ojButton prior to initialization; attempted to call method ..." (Doc ID 2762774.1)

Last updated on MARCH 29, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Clicking on Preview button right after logging onto Admin Console may lead to a blank page. The browser console shows following console error:

Steps to Reproduce:

1. Logon to Admin Console

2. Click Preview button befire clicking any other button or link. Notice blank Preview page.

3. Open browser's debugger, notice above console error.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 Workaround:
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.