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Updating Application Access for a P6 User in Cloud Administration Provisioning Fails with Error "Fatal Error: An Error Has Occured. SubSystemFacade Object Is Not Available for DB Id 1" (Doc ID 2763125.1)

Last updated on JUNE 10, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to modify P6 application access for users in the Cloud Administrator, the following error occurs.

Assigning Application Access failed : <APPLICATION ROLE> due to Error while creating user Error while deleting user A client exception occured while trying to perform username token authentication: Fatal error: An Error has occured. SubSystemFacade object is not available for DB Id 1. Please check the configuration.
 Assigning Application Access failed for user <USERNAME>
 Assigned Application Access for User: <USERNAME>

Changes

 

Cause

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