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OSF - Unable To Modify Order After Payment Is Declined (Doc ID 2763362.1)

Last updated on JULY 16, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.

Symptoms

 
After a payment has been declined, attempting to update the shopping cart
the following error occurs:

ERROR
-----------------------

 




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Store and log in as a shopper.
2. Checkout and payment would be declined.
3. Then the shopping cart cannot be modified or updated.





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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