sudo: PAM account management error: Authentication service cannot retrieve authentication info (Doc ID 2763519.1)

Last updated on MARCH 25, 2021

Applies to:

Symptoms

After installing SSSD authentication on Linux VM instance, whenever you run the sudo command, it returns the following error:

$ sudo su -

sudo: PAM account management error: Authentication service cannot retrieve authentication info

$ sudo ls

sudo: PAM account management error: Authentication service cannot retrieve authentication info

Changes

In this scenario, the problem started after installing SSSD authentication:

$ yum install openldap-clients sssd sssd-client iptables-services

and executing:

$ authconfig --enablesssd --enablesssdauth --enablelocauthorize --enableldap --enableldapauth --ldapserver=ldaps://ldap.amnh.org:636 --enableldaptls --ldapbasedn=dc=amnh,dc=org --enablemkhomedir --enablecachecreds --savebackup=preldap --update

Cause

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