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How SR Channel ID is Determined When It Was Created Through Inbound Email (Doc ID 2763715.1)

Last updated on APRIL 19, 2024

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

Explain the current product design to determine what channel ID is for a service request.  The channel ID can affect your queue assign rule or milestone design.
 

Solution

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In this Document
Goal
Solution
References


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