My Oracle Support Banner

Sales Lead And Opportunity Disappear From Navigator Menu In Office 365 Plugin (Doc ID 2763772.1)

Last updated on MARCH 25, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.01.0 version, Microsoft Office 365

ACTUAL BEHAVIOR
---------------
Sales Lead and Opportunity Disappear from Navigator Menu in Outlook Plugin

The Sales Lead and Opportunity Buttons disappear under the Navigator Menu for the Office 365 plugin even though they are set to visible in App Composer. The user has to log out and then log back in to the Outlook Plugin for them to reappear.

EXPECTED BEHAVIOR
-----------------------
Navigator should show all items enabled for Show on Navigator in Application composer.

BUSINESS IMPACT

---------

This prevents users from creating and viewing Sales Leads / opportunities in the plugin.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.