Sales Lead And Opportunity Disappear From Navigator Menu In Office 365 Plugin
(Doc ID 2763772.1)
Last updated on MARCH 25, 2021
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.20.01.0 and later
Information in this document applies to any platform.
On : 11.13.20.01.0 version, Microsoft Office 365
Sales Lead and Opportunity Disappear from Navigator Menu in Outlook Plugin
The Sales Lead and Opportunity Buttons disappear under the Navigator Menu for the Office 365 plugin even though they are set to visible in App Composer. The user has to log out and then log back in to the Outlook Plugin for them to reappear.
Navigator should show all items enabled for Show on Navigator in Application composer.
This prevents users from creating and viewing Sales Leads / opportunities in the plugin.
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