Unable To See The Oracle Engagement Cloud Add-in Side Panel In Microsoft Outlook
(Doc ID 2764066.1)
Last updated on MARCH 26, 2021
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.20.10.0 version, Microsoft Office 365
ACTUAL BEHAVIOR
---------------
Unable to see the Oracle Engagement Cloud add-in side panel in microsoft outlook
After doing all configs over Microsoft Azure portal and on Sales Cloud, we still don't see the O365 add-in icon in Outlook
Getting Started with Your CX Sales Implementation -> 27 Microsoft 365 -> 'Open the Add-In from Outlook for the First Time'.
EXPECTED BEHAVIOR
-----------------------
After the azure setup and deploying manifest file into microsoft portal, O365 icon shd appear in Outlook
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Did Office 365 plugin installation as per
https://docs.oracle.com/en/cloud/saas/sales/21a/fasmc/microsoft-365.html#FASMC4118901
https://docs.oracle.com/en/cloud/saas/sales/21a/oasal/microsoft-365.html#OASAL4113539
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |