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FA: SCM: SERVICE LOGISTICS: Work Order - User is Not Able to Query Item Number or Item Serial Number - Inventory Items are not Shown in Work Order - Manage Charges and Estimates (Doc ID 2764650.1)

Last updated on JANUARY 06, 2022

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

User is not able to add Part in Manage Work Order and Charges:

In Work Order Manage Charges and Estimates the user is not able to query Item number or Item Serial Number

Steps to Reproduce:
1. User created a customer item
2. User created a serial number for customer item
3. Navigate: Service Logistics > Manage Work Orders and Charges > Create Charges

When attempting to enter Item number or Asset Number, neither is available in List of Values (LOV). When the user query either, no data is returned.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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