FA: SCM: SERVICE LOGISTICS: Work Order - User is Not Able to Query Item Number or Item Serial Number - Inventory Items are not Shown in Work Order - Manage Charges and Estimates
(Doc ID 2764650.1)
Last updated on JANUARY 06, 2022
Applies to:Oracle Fusion Order Management Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
User is not able to add Part in Manage Work Order and Charges:
In Work Order Manage Charges and Estimates the user is not able to query Item number or Item Serial Number
Steps to Reproduce:
1. User created a customer item
2. User created a serial number for customer item
3. Navigate: Service Logistics > Manage Work Orders and Charges > Create Charges
When attempting to enter Item number or Asset Number, neither is available in List of Values (LOV). When the user query either, no data is returned.
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