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"The system could not process your request..." When Attempting To Edit Project/Shell Attribute Detail Form (Doc ID 2766872.1)

Last updated on APRIL 21, 2021

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Primavera Unifier - Version 9.7 and later
Information in this document applies to any platform.

Symptoms

The following is being displayed when trying to update a Project/Shell Attribute Detail form Project Number and/or Project Name.

ERROR
-----------------------
"Alert The system could not process your request see detail. Logging in again may help in some cases. Contact your System Administrator if you are still having problems.

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into the Unifier environment.
  2. Navigate to a Shell > Click on the Home node (Top) > 3 Dots top right > Details
  3. In the Detail Form change "Project Name" to a new value and change the Project Number to a new value.
  4. Click "Save"
  5. The Error noted above is displayed.

Something similar to the following would be written in the Unifier log files:

Exception while cross checking shell info and shell link location paths.Contact Administrator.
[root] file:///shell/action.xml:2249: Exception while cross checking shell info and shell link location paths.Contact Administrator.

Cause

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In this Document
Symptoms
Cause
Solution
References


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