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Service Category and Contact Salutation Fields Are Blank In OTBI Even Though Values Exist In UI (Doc ID 2768520.1)

Last updated on APRIL 13, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

We are using Service - CRM Service Requests Real Time ->Contact->Salutation field in the report , but it's showing blank in report even we have populated value in UI.
Similarly we are trying to use Service - CRM Service Requests Real Time ->Service Category-->all Category fields, but it's not giving any value.
 

Solution

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In this Document
Goal
Solution


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