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'Most Recently Viewed' Product Recommendations are Not Displayed in Exact View Order (Doc ID 2768804.1)

Last updated on APRIL 19, 2021

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

When configuering product recommendations per the documentation, https://docs.oracle.com/en/cloud/saas/cx-commerce/21a/uoccs/display-product-recommendations.html , and using the "Most Recently Viewed" strategy shoppers are not being recommended products in the exact order in which PDP pages were viewed.


Ex:

  1. Shopper visits PDP A
  2. Shopper visits PDP B (Is recommended product A, so far so good)
  3. Shopper visits PDP C (Is recommended products A and B in a random order)
  4. Shopper visits PDP D (Is recommended products A, B, and C, again in a random order)

The expected behavior per the documentation is that when visting PDP D the shopper should be recommended product C, B, A in that exact order (i.e order of most recently viewed)

How can this be configuered such that the 'Most Recently Viewed' product recommendations are displayed in exact view order?

Solution

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In this Document
Goal
Solution
References


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