My Oracle Support Banner

Opportunity Revenue Line Is Not Showing Instantly After Returning From CPQ (Doc ID 2769037.1)

Last updated on APRIL 16, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

We have a CRM and CPQ integration done and Opportunity Lines are added in CPQ which are then visible in CRM Opportunity through integration.

EXPECTED BEHAVIOR: When we click Sync With Opty the Line item should show in Revenue Line items of Sales Cloud.

ACTUAL BEHAVIOR: When we click Sync With Opty the Line item is not showing in Revenue Line items of Sales Cloud.


Steps:

1. Create a new opportunity or update existing opportunity in Sales cloud
2. Go to Quotes and Orders tab.
3. Add a new line item in CPQ .-. Configure Product->Add to Transaction-> Save->Sync With Opty
4. The Opportunity Line does not show as a Revenue line in Sales Cloud
5. Now click Save and Close on the opportunity and go back to home page and again open the opportunity, the opportunity revenue line shows

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.