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Assessment Template For Accounts Not Scoring Correctly (Doc ID 2769343.1)

Last updated on MAY 06, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

We have created a Custom Assessment Template for Accounts and assigned scoring to the Questions.

For one question the weight is given as 10. In the possible responses only 2 entries i.e Y & N are created each one is having score as 1(Normalized score is 100).

While selecting the Y for this question in Account Assessments,then Score guage is showing the score as 12 instead of 1.

Cause

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In this Document
Symptoms
Cause
Solution


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