Assessment Template For Accounts Not Scoring Correctly
(Doc ID 2769343.1)
Last updated on MAY 06, 2021
Applies to:Oracle Fusion CX Sales Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
We have created a Custom Assessment Template for Accounts and assigned scoring to the Questions.
For one question the weight is given as 10. In the possible responses only 2 entries i.e Y & N are created each one is having score as 1(Normalized score is 100).
While selecting the Y for this question in Account Assessments,then Score guage is showing the score as 12 instead of 1.
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