My Oracle Support Banner

Rate Inquiry (RIQ) Cost Detail Popup Window Close Button Not Working (Doc ID 2769410.1)

Last updated on APRIL 16, 2021

Applies to:

Oracle Transportation Management Cloud Service - Version 21.1 and later
Information in this document applies to any platform.


When drill down into a Cost on the Rate Inquiry results screen, the "Close" button does not actually close the popup display.

1. Navigate to > Contract and Rate Management > Ask Oracle > Rate Inquiry. RESULT: The RIQ screen opens.
2. Perform a Rate Inquiry that returns results. RESULT: Rate results are displayed
3. Click on the Hyperlinked Cost numerals in the "Cost" column at the left of the rate inquiry results. RESULT: A popup Window opens with cost details for that one cost.
4. Click the "CLOSE" button in the lower-left of the popup window. RESULT: Nothing happens. The window should close.

WORK-AROUND: Click the "X" in the upper-right corner of the pop up.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.