Taxpayer Identification Number Cannot Be Populated When Creating Person (Doc ID 2769825.1)

Last updated on JULY 31, 2024

Applies to:

Symptoms

On : 11.13.21.01.0 version, Setup and Configuration

ACTUAL BEHAVIOR
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Taxpayer Identification Number cannot be populated when Creating Person

Some new users cannot enter Taxpayer Identification Number when start to Create a new Person customer.
But, for example with another user id, that field can be used.

EXPECTED BEHAVIOR
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New users should be able to enter Taxpayer Identification Number when starting to Create a new Person customer.

STEPS
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The issue can be reproduced at will with the following steps:
1. Receivables
2. Billing
3. Create Customer from task list > Select customer type person

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot enter Taxpayer Identification Number when starting to Create a new Person customer.

Changes

Cause

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