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Users With The Same Role And Access Group Are Not Seeing The Same Data (Doc ID 2770319.1)

Last updated on AUGUST 07, 2023

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

Users are assigned to the same roles and same access group.  However, when querying accounts they are not seeing the same accounts.  
The access group is restricting the user to see only a specific account type.    Some users are able to see additional account types.
The user that can see additional account types can see data for other Business units.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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