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Oracle Public Sector Permits Cloud: User Cannot Update A Fee Item In Permits. (Doc ID 2770367.1)

Last updated on APRIL 23, 2021

Applies to:

Oracle Public Sector Permits Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

 On :  11.13.21.01.0 version, Financials/Accounting (Billing, Payments, Fees)

When attempting to update the permit fee for example updating the status of the fee,the following error occurs.,


ERROR
-----------------------

"An error occurred while updating the fee status. Contact your help desk."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Step 1: Log in to PSCR,Select Permits on the Dashboard


Step 2 Pick any permit with a Pending fee.


Step 3: go to Fees and Payments


Step 4: Select the one of the fee items to edit


Step 5: Make any change to the fee. For example change status to Fees Due.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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