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Oracle Public Sector Permits Cloud: User Cannot Update A Fee Item In Permits. (Doc ID 2770367.1)

Last updated on APRIL 23, 2021

Applies to:

Oracle Public Sector Permits Cloud Service - Version and later
Information in this document applies to any platform.


 On : version, Financials/Accounting (Billing, Payments, Fees)

When attempting to update the permit fee for example updating the status of the fee,the following error occurs.,


"An error occurred while updating the fee status. Contact your help desk."

The issue can be reproduced at will with the following steps:
Step 1: Log in to PSCR,Select Permits on the Dashboard

Step 2 Pick any permit with a Pending fee.

Step 3: go to Fees and Payments

Step 4: Select the one of the fee items to edit

Step 5: Make any change to the fee. For example change status to Fees Due.






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