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Exporting From Workspace Not Working As Expected If Filters are Not Displayed (Doc ID 2770572.1)

Last updated on MAY 23, 2022

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.20.10.0 version, Workspace and Adaptive Search

ACTUAL BEHAVIOR
---------------
Despite selecting filters and criteria within workspace when clicking on the export button it's exporting everything and not just the desired data from the filters.

EXPECTED BEHAVIOR
-----------------------
When selecting filters and criteria for export within workspace, it should only export the desired data from the filters.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Workspace UI
2. Apply desired filters
3. Click Export List button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot successfully export just the desired data

Cause

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In this Document
Symptoms
Cause
Solution
References


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