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Taleo SSO authentication error for IdP initiated or Challenge URL setup (Doc ID 2770914.1)

Last updated on MAY 24, 2021

Applies to:

Oracle Taleo Platform Cloud Service - SmartOrg (Central Configuration) - Version 20D and later
Information in this document applies to any platform.

Symptoms

 Customer is getting an Error screen when authenticating through the SSO into Taleo.  Error message:

URL:  https://<zonename>.taleo.net/enterprise/fluid/?lang=en

"We're sorry but access to this page is restricted. We apologize for any inconvenience this may cause."

NOTE:  This KM document applies to IdP (Identity Provider) initiated SSO or Challenge URL setup that goes through a third party (e.g., zScaler) prior to reaching the Taleo zone.  zScaler is a security application that sends IP addresses to vendor sites.

Changes

 Customer launched a third party vendor zScaler.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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