My Oracle Support Banner

After Migration from GBUCS Cloud To OCI Cloud, Users Are Not Receiving Any Unifier Emails (Doc ID 2771016.1)

Last updated on MAY 05, 2023

Applies to:

Primavera Unifier Cloud Service - Version 20.12.2.0 and later
Information in this document applies to any platform.

Symptoms

Customer Unifier users report that they are not receiving Unifier task or notification email alerts from any Business Process WF steps. The customer has confirmed with their IT support group that both no-reply@oracle.com and no-reply@primavera.oraclecloud.com are listed in their organization safe sender email list.


EXPECTED BEHAVIOR
-----------------------
Users should receive ALL Unifier task and notification Emails.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Process Unifier BP records and other actions such as schedule UDR's.
  2. A task or notification email is sent from Unifier to a Unifier user.
  3. The user does not receive any emails from Unifier.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.