Unifier System Error Message While Creating A New BP Record And Searching For A Value In the Planning Item Picker Window (Doc ID 2771751.1)

Last updated on MAY 12, 2021

Applies to:

Symptoms

When attempting to Create a New Business Process (BP) record, there is a "Planning Item picker" type data element in the Upper Form. When clicking on this picker, the Planning Item Picker window opens, and when attempting to search for a specific value in a Data Element, the following error message is displayed in the Unifier User Interface.

ERROR
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"Error The system could not process your request see detail.  Logging in again may help in some cases. Contact your System Administrator if you are still having problems."


STEPS
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The issue can be reproduced at will with the following steps:

1. Log into the Unifier environment.
2. Navigate to Company Workspace > User Mode > Upper Level BP Node > BP Node > Click "+Create" > "Create New <BP Name>" window opens.
3. Scroll down to Upper Form block where the Planning item DE is > Click on "Planning Item Picker" Select button.
4. In the "Planning Item Picker" window, click "Search" > Enter a specific value for a data element > Click "Apply".
5. The error message popup is displayed.

Cause

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