EPM Integration Agent Fails to start with 401 Unauthorized error (Doc ID 2772133.1)

Last updated on DECEMBER 20, 2023

Applies to:

Symptoms

When trying to start the EPM Integration Agent, the following error occurred:

C:\Oracle\EPMAgent\bin>epmagent C:\Oracle\EPMAgent\appdata\config\agentparams.ini
Initializing agent
Reading parameter File: C:\Oracle\EPMAgent\appdata\config\agentparams.ini
Agent Name is: MTL
Starting Agent ...
Registering agent to cloud
Reading SSL certificates
C:\Oracle\EPMAgent\cert\epmcloud2.cer
Proxy authentication is not enabled
com.sun.jersey.api.client.UniformInterfaceException: GET https://server-test-domain.epm.us-phoenix-1.ocs.oraclecloud.com/aif/rest/features/EPMAGENT returned a response status of 401 Unauthorized
  at com.sun.jersey.api.client.WebResource.handle(WebResource.java:676)
  at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:74)
  at com.sun.jersey.api.client.WebResource$Builder.get(WebResource.java:503)
  at oracle.epm.aif.agent.service.RestService.executeSSLGetCall(RestService.java:140)
  at oracle.epm.aif.agent.server.ServerExecutor.checkAgentFeature(ServerExecutor.java:290)
  at oracle.epm.aif.agent.server.ServerExecutor.registerAgent(ServerExecutor.java:329)
  at oracle.epm.aif.agent.server.ServerExecutor.main(ServerExecutor.java:484)
GET https://server-test-domain.epm.us-phoenix-1.ocs.oraclecloud.com/aif/rest/features/EPMAGENT returned a response status of 401 Unauthorized
C:\Oracle\EPMAgent\bin>

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.