My Oracle Support Banner

DCS:: Changes Made In VBCS Edit Are Not Saved (Doc ID 2773682.1)

Last updated on JUNE 11, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Digital Customer Service

ACTUAL BEHAVIOR
---------------
DCS:: Changed made in VBCS edit not saved

EXPECTED BEHAVIOR
-----------------------
The customer expected the changes to saved

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Open DCS application

2. Perform some work, make any changes or edits.

3. Refresh the page.

4. Observe that changes not saved. There is no warning, no session expiration. How can I tell if changes are saved?

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, the changes are lost.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.