My Oracle Support Banner

ItemImage Messages Fail to Process in RICS-RIB With 'Unable to load mapper class for payload type' (Doc ID 2775530.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to integrate ItemMessageDel message from MFCS to EICS, the messages fail in the RIB and the following error occurs:

ERROR
----------

ERROR-141787 Time: 1/6/21 4:30 AM Type: SimServerException Message: Error staging message! [Inbound: true, MessageType: ItemImageDel, BusinessId: XXXXXXX] Root Cause: Unable to load mapper class for payload type: class com.oracle.retail.integration.base.bo.itemimageref.v1.ItemImageRef
oracle.retail.sim.common.core.SimServerException: Unable to load mapper class for payload type: class com.oracle.retail.integration.base.bo.itemimageref.v1.ItemImageRef


Steps to Reproduce:


1. For an existing item, create a new itemimage URL and imagename in MFCS
2. ItemMessageCre message published from MFCS and consumed by EICS
3. Delete existing itemimage URL and create a new one
4. ItemMessageDel message fails in RIB-SIM

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.