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ItemImage Messages Fail to Process in RICS-RIB With 'Unable to load mapper class for payload type' (Doc ID 2775530.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.1 and later
Information in this document applies to any platform.


When attempting to integrate ItemMessageDel message from MFCS to EICS, the messages fail in the RIB and the following error occurs:


ERROR-141787 Time: 1/6/21 4:30 AM Type: SimServerException Message: Error staging message! [Inbound: true, MessageType: ItemImageDel, BusinessId: XXXXXXX] Root Cause: Unable to load mapper class for payload type: class
oracle.retail.sim.common.core.SimServerException: Unable to load mapper class for payload type: class

Steps to Reproduce:

1. For an existing item, create a new itemimage URL and imagename in MFCS
2. ItemMessageCre message published from MFCS and consumed by EICS
3. Delete existing itemimage URL and create a new one
4. ItemMessageDel message fails in RIB-SIM


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