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ItemImage Messages Fail to Process in RICS-RIB With 'Unable to load mapper class for payload type' (Doc ID 2775530.1)

Last updated on AUGUST 13, 2021

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.1 to 19.2 [Release 19.1 to 19.2]
Information in this document applies to any platform.


When attempting to integrate ItemMessageDel message from MFCS to EICS, the messages fail in the RIB and the following error occurs:


ERROR-141787 Time: 1/6/21 4:30 AM Type: SimServerException Message: Error staging message! [Inbound: true, MessageType: ItemImageDel, BusinessId: XXXXXXX] Root Cause: Unable to load mapper class for payload type: class
oracle.retail.sim.common.core.SimServerException: Unable to load mapper class for payload type: class

Steps to Reproduce:

1. For an existing item, create a new itemimage URL and imagename in MFCS
2. ItemMessageCre message published from MFCS and consumed by EICS
3. Delete existing itemimage URL and create a new one
4. ItemMessageDel message fails in RIB-SIM


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