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An Internal Error Occurred Creating / Importing Custom Image (Doc ID 2775874.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Cloud Infrastructure - Version N/A and later
Information in this document applies to any platform.


Creating / Importing a custom image fails and the respective work request operation returns "An internal error occurred"

In OCI Console navigate to Compute -> Custom Images -> Import Image -> complete the Import Image wizard -> default "Image Type" VMDK -> click on Import Image -> on the next screen the Work Request for "Create Image" operation displays State "In Progress" -> the Work Request state changes to "Failed"

Click on the work request "Create image" operation, for details, and the work request information displays the following error message:


An internal error occurred. If you contact customer support, please reference this ID:  < ID >


The ID displayed with the error message represents the respective internal work flow.



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