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Work Order Parts Add Item Missing Return Date Line, how can Expected Return Date field be added? (Doc ID 2776156.1)

Last updated on MAY 09, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Service Request

ACTUAL BEHAVIOR
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When Add Part is added from SR Part Details, for ex RMA Service Activity, there is no field to enter Date. When that happens,
from Order Management when the part order details is viewed, the date return line shows order is already past due even though it was added today.

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There should be a return line to put date,

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Service Request
2. Click Parts Detail
3. Add Part
4. Enter RMA
4. Observe no date field



Cause

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In this Document
Symptoms
Cause
Solution


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