Unexpected Work Flow Email Notifcations Are Getting Triggered
(Doc ID 2776942.1)
Last updated on NOVEMBER 11, 2022
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
We have a couple of WF's configured.
WF1: An acknowledgment Email gets triggered when the SR is created for the Categories mentioned in the SLA
WF2: This gets triggered when the Warned Flag is changed.
What we observed was:
Whenever we create SR's and Select Category which is not mentioned in the SLA, the WF2 gets triggered which should not be the case. Only WF1 should get triggered.
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