My Oracle Support Banner

Unexpected Work Flow Email Notifcations Are Getting Triggered (Doc ID 2776942.1)

Last updated on NOVEMBER 11, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

We have a couple of WF's configured.
WF1: An acknowledgment Email gets triggered when the SR is created for the Categories mentioned in the SLA
WF2: This gets triggered when the Warned Flag is changed.

What we observed was:
Whenever we create SR's and Select Category which is not mentioned in the SLA, the WF2 gets triggered which should not be the case. Only WF1 should get triggered.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.