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Fusion Global Payroll: Load Initial Balances, the following error occurs: "JBO-PAY:::PAY_PROC_ERR_OCC: PAY-1635969 An error occurred while running this process." (Doc ID 2777108.1)

Last updated on MAY 17, 2021

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Global Payroll

When attempting to Load Initial Balances,
as per log file the following error occurs:

ERROR
-----------------------
JBO-PAY:::PAY_PROC_ERR_OCC: PAY-1635969 An error occurred while running this process.

Caused by: oracle.jbo.JboException: JBO-29114 ADFContext is not setup to process messages for this exception.
Use the exception stack trace and error code to investigate the root cause of this exception. Root cause error code is JBO-PAY:::PAY_PROC_ERR_OCC.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. loading initial balances using HDL and then kicking of Load Initial Balance Payroll flow;
2. this shows critical errors message.

How to get the details of these errors ?

Cause

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In this Document
Symptoms
Cause
Solution


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