Supplier Record is Stuck in Pending Approval Even Though it is Rejected by The User -- How Can This be Cancelled or Resubmitted (Doc ID 2777144.1)

Last updated on DECEMBER 18, 2023

Applies to:

Goal

 On Fusion 11.13.21.01.0

ACTUAL BEHAVIOR
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Supplier record is stuck in Pending Approval even though it is rejected by the user and thus can't update the record.

EXPECTED BEHAVIOR
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User would like to cancel or reject req ID xxx01 to proceed.

STEPS
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The issue is not easily reproducible. but users will find these issues on the application where for some unknown reason,  Supplier record are stuck in Pending Approval
It says Pending Approval
However, task flow says it is REJECTED already by a user (TRUE)
So... the USER HAS REJECTED supplier spend authorization request but the activity is stuck in Pending Approval and it can't be edited or any further action can be performed on this supplier.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot cancel or proceed with the Spend

Solution

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