Single Sign On With Multi-Factor Authentication Is Not Sending the Notification Which Allows the User To Authenticate By Phone Number
(Doc ID 2777886.1)
Last updated on AUGUST 06, 2024
Applies to:
Primavera Unifier Cloud Service - Version N/A and laterInformation in this document applies to any platform.
Symptoms
In any Oracle cloud hosted environment, where Single Sign On (SSO) is enabled with Multi-Factor Authentication (MFA):
Expected Result
After using sign in credentials to trigger the MFA a Short Message Service (SMS) text message should be sent to and received by the user with a Passcode allowing them to finish the authentication process and sign in to the application.
Actual Result
The SMS text message is never sent/received.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |