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RPASCE Cloud: Users Are Experiencing “Session Expired” Popup Message Frequently (Doc ID 2778516.1)

Last updated on MARCH 28, 2022

Applies to:

Oracle Retail Demand Forecasting Cloud Service - Version 19.0 to 19.0 [Release 19.0]
Oracle Retail Demand Forecasting Cloud Service Plus - Version 19.0 to 19.0 [Release 19.0]
Oracle Retail Predictive Application Server Cloud Edition - Version 19.0 to 19.0 [Release 19.0]
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service - Version 19.0 to 19.0 [Release 19.0]
Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service Plus - Version 19.0 to 19.0 [Release 19.0]
Information in this document applies to any platform.

Symptoms

Users are experiencing "session expired" popup message frequently.

The following error is recorded:
"ServerDetachedException(This session is being terminated due to an offline task. Message from offline task:ExitFileException: Stopping all sessions/conversations for this specified user".

Cause

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