My Oracle Support Banner

Financial Web Studio - Insert Text Not Working (Doc ID 2778966.1)

Last updated on MAY 28, 2021

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, GL Reports & Inquire Screens

ACTUAL BEHAVIOR
---------------
Financial Web Studio (FRS) - Insert Text Not Working.

EXPECTED BEHAVIOR
-----------------------
User expects to see the text header after they save the report.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1.Edit a report in Web FRS.
  2.Add a text box in the header and add text and formatting.
  3.Run the report, it shows correctly.
  4.Save the changes.
  5.Close the report.
  6.Open the report back. The text is gone, the textbox with the formatting stays.
  7.Run the report and no header is shown at all.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot set headers and footers as needed for the
report's design

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.