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'A Severe System Error Has Occurred. Please Contact The System Administrator.' Occurs For Item Numbers Starting With 21**** (Doc ID 2778983.1)

Last updated on JUNE 04, 2021

Applies to:

Oracle Retail Enterprise Inventory Cloud Service - Version 19.1 and later
Information in this document applies to any platform.

Symptoms

When user looks up item 210400034 on the SIOCS web client or SOCS mobile UI, the following error occurs.

A severe system error has occurred. Please contact system administrator.

Steps to Reproduce:


1. Login in to the SIOCS web client
2. Click on Tasks
3. Click on Lookup
4. Click on Item Lookup
5. In Item field type in 210400034
6. Click on Search
7. Receive Error Message

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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