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Office 365 When I Share An Email To An OSC Opportunity, Can The Email Be Saved As Msg Format? (Doc ID 2779130.1)

Last updated on JUNE 02, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

When an email is shared to an Opportunity it creates an Activity. The original email is saved as an HTML attachment. Can this format be changed to be saved as MSG?
 

Solution

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