Collections Transaction Notes Are Not Visible from Review Customer Accounts
(Doc ID 2779621.1)
Last updated on DECEMBER 09, 2021
Applies to:Oracle Fusion Advanced Collections Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.
Collectors are adding notes to specific transactions within their managing of account transactions for a specific customer.
However, when user goes to Receivables/Billing/Review Customer Accounts and looks up the account by name or site and filters and finds the transactions, they don't see the notes that were entered by the collector.
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