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Restrict Creation Of Work Order. (Doc ID 2780530.1)

Last updated on JUNE 11, 2021

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0 version, Work Orders

ACTUAL BEHAVIOR
---------------
Restrict creation of Work Order.

We are trying to restrict the creation of Work Order based on some conditions. We are trying to raise an Error message while creating the Work Order. System is showing the Error message after click on Ok it’s navigating to some other page and there we have a Close button that is not working we need to Click on the Cross on the top. This will be painful to the customer to do more steps.

Please suggest us how to disable the Work Order button on landing page based on some conditions or is there a way to restrict the user to create work order. Attached the screenshot of the error message and issue-related buttons

 

EXPECTED BEHAVIOR
-----------------------
Restrict the creation of Work Order based on some conditions

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Request
2. Open existing SR
3. Click Work Orders subtab
4. When user, click Create Work Order button, raise an Error message or hide the button


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users can create Work Orders

System is showing the Error message after click on Ok it’s navigating to some other page and there we have a Close button that is not working we need to Click on the Cross on the top. This will be painful to the customer to do more steps.

Cause

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In this Document
Symptoms
Cause
Solution


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