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Queue Field Is Blank On Closed SR, Can I Update The Queue? (Doc ID 2780542.1)

Last updated on MAY 06, 2022

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.01.0 version, Queues



We noticed that a lot of closed Service Requests have a lot of blank queues. I have role of Human Resource admin. Is there any way for me to fill in the blank queue because this impacting the report when I have to make an analysis report.?
 

Solution

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Goal
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