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Cannot Create New Custom object Record In Leads Related Subtab (Doc ID 2780886.1)

Last updated on MAY 31, 2021

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.20.10.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.20.10.0 version, Custom Objects

Cannot create new custom object record in Leads related subtab

 

Setup
------

1. Create custom object named CO1
2. Create a few fields and a FCL in CO1
3. Create the Pages and add the FCL on Create CO1 page
4. Create a 1:M relationship between Sales Leads and CO1
Source Object Lead
Target Object CO1
Cardinality 1:M
5. Create the subtab for CO1 in Leads

 

Steps to reproduce the issue
-------------------------------

Go To Contacts - Edit a contact -> Go to Leads subtab -> open a Lead -> go to CO1 Subtab - > Create a record add a name and select a value in the FCL
The create popup is closed.
The record appears in the custom object list for a couple of seconds an then it is removed

Working cases
---------------
1. Go To Leads -> open a Lead -> CO1 Subtab - > Create a record add a name and select a value in the FCL
Works fine

2. Go to CO1 landing page -> Create a record - add a name and select a value in the FCL
Works fine


 

Solution

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In this Document
Goal
Solution
References

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