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Tokenization Failed Due To Server Error - Declined When Trying To Create a New Credit Card Token (Doc ID 2782889.1)

Last updated on JUNE 23, 2021

Applies to:

Oracle Fusion Payments Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.21.01.0, Process Receivables Payments

When attempting to create and add a credit card token from Sales Order form, the following error occurs.

ERROR
-----------------------
Tokenization failed server DECLINED*=


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Cybersource integration for token creation
2. Go to Order Management --> Create Sales Order
3. Create a Sales Order
4. Go to Payment Details and click on Add Credit Card
5. In Cybersource HOP page, enter card details and submit. Error will be displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add card and submit order

Cause

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In this Document
Symptoms
Cause
Solution
References


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