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Tokenization Failed Due To Server Error - Declined When Trying To Create a New Credit Card Token (Doc ID 2782889.1)

Last updated on APRIL 25, 2023

Applies to:

Oracle Fusion Payments Cloud Service - Version and later
Information in this document applies to any platform.


On :, Process Receivables Payments

When attempting to create and add a credit card token from Sales Order form, the following error occurs.

Tokenization failed server DECLINED*=

The issue can be reproduced at will with the following steps:
1. Setup Cybersource integration for token creation
2. Go to Order Management --> Create Sales Order
3. Create a Sales Order
4. Go to Payment Details and click on Add Credit Card
5. In Cybersource HOP page, enter card details and submit. Error will be displayed

The issue has the following business impact:
Due to this issue, users cannot add card and submit order


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