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Reset Password Gets "Error:Unable to update the password for this profile. Please ensure you have entered your email address correctly." (Doc ID 2783037.1)

Last updated on JUNE 17, 2021

Applies to:

Oracle Commerce Cloud Service - Version 21.1 and later
Information in this document applies to any platform.

Symptoms

Sometimes trying to reset password on the reset password page with correct email may get following error or alike:

Reproducible Steps

1. On the storefront site, click Sign in and Forgot password link.
2. Enter your email address that has an account associated with and submit.
3. Click the reset password link in the email that brings you to reset password page.
4. Enter the corresponding email address and a new password, then submit. Notice above error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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