Queue Is Not Getting Cleared
(Doc ID 2783091.1)
Last updated on MAY 16, 2022
Applies to:Oracle Fusion B2B Service Cloud Service - Version 11.13.21.04.0 and later
Information in this document applies to any platform.
We did a query in the database,
from SVC_service_requests where
queue_id = 123
It returned 260 records.
But if we see the queue it shows the below,
Waiting - 193192
Recieved - 1017
Why do we see this difference?
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