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Queue Is Not Getting Cleared (Doc ID 2783091.1)

Last updated on MAY 16, 2022

Applies to:

Oracle Fusion B2B Service Cloud Service - Version and later
Information in this document applies to any platform.


We did a query in the database,

Select count(*)
from SVC_service_requests where
queue_id = 123
It returned 260 records.

But if we see the queue it shows the below,

Waiting - 193192
Recieved - 1017

Why do we see this difference?


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