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Unable To Unpublish Or Delete A Site "Unable to unpublish the site. 'path:/Sites/UserPortal/publish' is not a folder." Error Message (Doc ID 2783159.1)

Last updated on JUNE 09, 2021

Applies to:

Content and Experience Cloud Service - Version 20.1.2 and later
Content and Experience Cloud - Version 21.5.1 and later
Content and Experience Cloud Classic - Version 19.3.2 and later
Information in this document applies to any platform.

Symptoms

Enabling Secure Site (authsite) hangs for the site. Error messages "Unable to unpublish the site. 'path:/Sites/UserPortal/publish' is not a folder." and "Can't delete site 'UserPortal'. Its channel still has published items." are seen in the UI. If attempting to bring the site online the site is completely blank and the following error is seen: "Could not process 'finalize' task item 'UserPortal'. Failed to create folder 'content' in 'path:/Sites/UserPortal/publish'."

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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