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Unable To Open the BP Record And Got Error Code : "An unexpected error has occurred, and the system cannot process your request. Contact your System Administrator referencing this error code" (Doc ID 2783388.1)

Last updated on AUGUST 09, 2021

Applies to:

Primavera Unifier Cloud Service - Version 20.12.3.0 to 20.12.4.0 [Release 20.12]
Primavera Unifier - Version 20.12.3.0 to 20.12.4.0 [Release 20.12]
Information in this document applies to any platform.

Symptoms

In uDesigner, when a Template is used, and a Data Element is removed from Upper Form blocks that are linked to the Template:

ACTUAL BEHAVIOR
----------------------
Unable to open record due to below error :

Error Code: COMPANYNAME-XXXXXXXXXX
An unexpected error has occurred, and the system cannot process your request.
Contact your System Administrator referencing this error code
COMPANYNAME-FDED3D6B24 ((the error code changes every time).
 
STEPS TO REPRODUCE
----------------------

  1. Login unifier application.
  2. Go to the project.
  3. Navigate to the problem Business Process.
  4. Select the record, then it displays error screen:

           Error Code: COMPANYNAME-XXXXXXXXXX
           An unexpected error has occurred, and the system cannot process your request.
           Contact your System Administrator referencing this error code
           COMPANYNAME-XXXXXXXXXX

ADDITIONAL INFORMATION
----------------------
Search the Unifier log with Error code or search for the key word "DiagnosticCode", can see below error in the log :

The debug mode log will contain a message if you search with DiagnosticCode. Please check the log and confirm if you are able to find some error about FormSpec.java:1015. If this is not found in the logs, then the issue will need to be researched further.

EXPECTED BEHAVIOR
-----------------------
The record should open without error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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