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How To Restrict Certain Knowledge Articles From DCS Based On Type Or Category (Doc ID 2783681.1)

Last updated on MAY 15, 2023

Applies to:

Oracle Fusion B2B Service Cloud Service - Version 11.13.21.01.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.21.01.0 version, Digital Customer Service

Question: How to Restrict Certain Category Knowledge Articles from DCS Page?

Scenario: Suppose there is a requirement to have more than one DCS Self Service portal and have a scenario where the client wants to be able to show one DCS portal certain CRM KB Articles created, and not the other.

Basically, looking for functionality to default/only allow certain Knowledge Base Articles to show in DCS Portal. Potentially reference the Knowledge Article "Type" or "Category" to restrict from DCS?
 

Solution

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In this Document
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