Settle Customer Claims program not processing the claims and getting error ' FAILED: Unexpected error.' (Doc ID 2783909.1)

Last updated on JUNE 14, 2021

Applies to:

Symptoms

Settle Customer Claims program not processing the claims and getting below error.

*--------------------------------------------------*
Settle Customer Claims Execution Report:
*--------------------------------------------------*
Execution Starts On : 04-19-2021 14:36:46
Request ID : 882358
*--------------------------------------------------*
Input Parameters
*--------------------------------------------------*
Business Unit : ADTN US BU
Bill-to Account :
Claim : DED11001
*--------------------------------------------------*
Execution Results
*--------------------------------------------------*
Claim Number : DED11001
Bill-to Customer : ALL PHASE COMMUNICATIONS
Bill-to Account : AC6427-630
Claim Amount : 30.00 USD
Resolved Amount : 30.00 USD
Status : FAILED: Unexpected error.

ERROR
-----------------------
FAILED: Unexpected error.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Create Claim. Create claim CMK13000
2. Go to Settle Customer Claims and enter following parameters:
  Business Unit : <Business Unit>
  Bill to Account = NULL
  Claim = <Claim Number>

Cause

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