Service Credit claim process for SaaS products (Doc ID 2784132.1)

Last updated on JANUARY 22, 2024

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.13.20.04.0 and later
Oracle Fusion Financials Common Module Cloud Service - Version 11.13.20.04.0 and later
Oracle Enterprise Planning and Budgeting Cloud Service
Information in this document applies to any platform.

Purpose

SaaS -Service Credits - Contractual

Scope

Process requirements for contractual cloud service credits to customers for SaaS in My Oracle Support.

Details

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In this Document

To check Service Availability/Uptime Status

If the Status% falls below 99.9% or if there is any other clause as per the Ordering Document, you are eligible to claim Service Credits.

To Claim the Service Credits follow these steps:

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