OCE Integration Configuration in OCC Admin UI Errors with "NullPointerException" (Doc ID 2784997.1)

Last updated on AUGUST 25, 2023

Applies to:

Symptoms

ISSUE STATEMENT

When attempting to configure the Integration for Oracle Content and Experience Cloud, Error thrown.

ERROR

{"errorCode":"50001000","message":"An internal error occurred while processing input request.","devMessage":"Exception(NullPointerException)","status":"500"}


STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:

1. Go to AdminUI --> Settings --> Oracle Integrations.

2. Select Content and Experience from drop-down.

3. Add the details: {"content":{"url":"https://<HOST>","channelId":"xxxxxxxxnnnnnnnnnxxxxxxxxx","accessToken":"xxxxxnnnnnnxxxxx","cecCredentials": "username":"<EMAIL>","password":"<PASSWORD>"}},"enabled":true}

Saving the configuration errors out as blow,

Error :

{"errorCode":"50001000","message":"An internal error occurred while processing input request.","devMessage":"Exception(NullPointerException)","status":"500"}

Changes

Cause

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